Customer Testimonials
Michelle and Debbie were wonderful hosts, I couldn't stop laughing.we will be back!
Great experience, good communication . Makes sure everything is completed. I was recommended & definitely will coming back
Excellent, very good customer service,on time service delivery. Will definitely recommend this place. Neat
I went in for a regular service appointment. Michelle, my assigned service mgr, was helpful and quick. The shuttle took me to and from work. The team made this appointment easy!
I always bring my car to OM Honda because they always tell me the truth about what my 0Honda needs immediately or if it can wait. The staff is always pleasant & informative. When waiting, I'm always updated frequently
it was wonderful experience. Jermaine was wonderful and service was completed timely and as planned.
The agent and finance manager I spoke to were nice and respectful. The process overall was fairly fuss free. Thank you!
My service lady was amazing I will be back soon thank you mad I forgot her name the First Lady when driving in for service
Excellent, professional and friendly staff; service was expeditious and i was very impressed with the quality of work.
Love Sara and Debbie they was very professional and service was fast. I was in and out. Go see them at Owings mills Honda.
Was very pleased with how I was informed about the vehicle, everyone at the dealership was very helpful and beyond informative
So update i would like to thank Danny Funk , Joshua Shaikh and the lovely Debbie . They make me so welcome when i enter the location and leave . even though i spent a lot of money it felt more like visiting my family . Very caring and knowledgeable . Always a wonderful experience . Thank you all !! Best 3 people working there if you ask me . Normally I go to Honda service department in Owings Mills and it’s a big headache ! Normally a horrible experience , but today DANNY FUNK MADE LIFE GREAT . If you could model all of your employees in the service department ...
Friendly, helpful people. Great selection! Definitely our first go to place for cars and service.
Quick response to internet inquiry, lots of inventory, no hard sell, nice people, competitive prices
I went to the service department of this dealership, and previously Blake was a super support to me. This time I dealt with Sarah Kreller, who kept me informed of my vehicle and was a pleasure to work with. Everyone in the service department is great to work with, and that’s why I keep returning to Owings Mills Honda for service.
My service was quick Jeremy was my servicer and he did me well he even was able to wash my car and that was a plus
I came from out of state to purchase a car. They had everything ready when I got there and was out of the dealership under an hour on a busy Saturday. No pushy sales tactics. It really was a pleasant experience.
The service was excellent and staff was very helpful. They answered all my questions and some.
We only planned to browse after a horrible experience at DarCars Toyota in Silver Spring. However Derek and team were fantastic. An outing to browse for a used car ended with us driving off with a 2025 Civic Sport Touring. We can’t recommend this team enough.
I purchased a beautiful Honda Odessey. Our salesman was a Gem and truly went above and beyond.
I recommend this shop to anyone who is looking for a professionally reliable and customer friendly service.
Exceptional service always. Professional staff that listens to customer concerns, explain processes and ensure that customer satisfaction is met.
Matt helped me out with service to my Honda. I'm satisfied with the service during my visit. Excellent customer service.
Excellent service and such kind people! Always happy with quality and timeliness. My server was Cynthia and she was very helpful!
Very friendly and knowledgeable staff. There is a dealership closer to my home, but I go the extra distance.
Ms. CYNTHIA IS PROMOT CORTEOUS, very kind. A pleasure to do business with. I would refer everyone to you guys because she was pleasantly kind to make sure my car rides smoothly. Ms. Cynthia also made me aware I needed a new tire. Go and. Cynthia 10 stars for her⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Professional staff, waiting area was very clean and neat. Complimentary drinks were refreshing. No surprises...service was finished in the time they said it would be. Also appreciated the complimentary car wash. Service was above and beyond.
Cynthia was great, very helpful and knowledgeable. Her friendly and caring approach made the process very easy for me
Simply amazing especially Cynthia if you ask me she deserves a raise for her outstanding performance with customer service couldn’t have asked for a better person to help me
Easy to schedule a test drive. Courteous and knowledgeable sales staff. Easy to make a deal.
Prompt, courteous service. Made the process smooth and easy. Constantly, but not annoyingly updating the service process.
My docent/ guide greeted me at 7:30. She was with me throughout the visit. I was shocked when she texted me saying I could ask her any question about my service. She meant it!
I went back and forth for weeks with the salesmen Kenric Rice at Honda of OM as I shopped around at other dealerships. He was responsive, professional and patient as I negotiated pricing. When I finally settled with this dealership because he gave me the best price, I went in to sign the paperwork. I already had financing set up (which I didn’t disclose right away) but I wanted to see if i could get a better rate with Honda financing. After meeting with Ariana Williams I decided to go with my credit union even though the rate with ...
Very nice courteous helpful people with good attitudes plus very respectful. They make sure you get the best deal
Excellent customer service and quality work and also make sure you are taken care to the last minute of you receiving back your vehicle
Blake Jermaine and Josh are the Best!They are polite, and welcoming each and every visit!
All of people working there are pleasant, hard-working and service oriented. I have been going there for years and won’t go anywhere else. I trust them. I buy my cars from them too. My latest visit was this week and I was very satisfied.
Jeremy is 10/10 thank you for your help and assistance in getting my car all taken care of!
Used this dealership for the first time when I was in town. Service was fast and friendly. They were knowledgeable about what they were doing. Will definitely use them again. Highly recommend this dealership for service. Michelle was my service person. She communicated well with me regarding what was needed on my vehicle, and the service was performed as requested.
Ms Cynthia at Honda was such a great person to deal with. She made my process super easy and quick. Keep up the good work .
I had animal damage to my car and Cynthia at Honda Owings Mills made it a comforting and seamless process. The guidance through the process was helpful.
Great service by Honda of Owings Mills. Matt and Debbie took good care of my car and me.
It was my first time at Honda . My service Rep was very helpful with my car.
Efficient and excellent communication. Service advisor friendly, understood my concerns. Prompt service with transportation taking me home.
Absolutely mind blowing! For once calling/walking into a dealership, you don’t feel like your taken advantage or over talked due to you lack of knowledge! I couldn’t have had a better experience! From the sale to the finance part, I was taken care of! There were a few superstars that made my deal possible! Mr.Mike is hands down God sent! He doesn’t see a sale when he sees you, he sees a person and treats you how he wants to be treated!! I was gonna not buy at this dealership and he called me personally ...
Great service! Cynthia was very helpful and kind. Thank you for the fast service as well!
Excellent staff, check in (Michelle), check out (Debra). Work done in timely manner. Xxx xxx
Great dealer , great communication they took care of me and were very honest the technician Charlie did a great job
Great experience! Would highly recommend. Matt was an excellent advisor who made my visit very efficient and easy. Will definitely be returning.
I was a patron of this particular Honda dealership for the first time and couldn't have been more pleased with my service. From the impeccable customer service received from Sara to the unexpected car wash, I was impressed. I will certainly be back and will recommend this dealership to others.
Today I went in for an oil change and was assisted by Mike. He was very pleasant and helpful. He arranged transportation for me from my appointment and back to the dealership once my vehicle was ready.
The best service and staff in Maryland always professional and friendly and knowledgeable Customer 4ever
Cynthia and Debbie were great. They got my car back to me just when I needed it and Cynthia was very professional, and very nice. I enjoyed working with her today.
Good customer service my visit went ver well thank to my service representative I give her five stars.
Very good service, and my car is running very smooth. They even order for me Lyft to and from home. I didn’t have to wait there.
One of the best dealerships I have been to. They always make sure to answer any questions that I have while communicating the status of my car!!!
Dealership is great- Service Coordinators always courteous and explain all work done and/or suggested maintenance. Will return to have needed repairs completed.
Great service from Honda of Owings Mills! The service representative Curtis, using technology, was able to verify my name and service that I requested. Through the use of a text message, which included a phone number, I was able to stay in communication and or ask questions if I needed to.
Nice folks. Patient Committed to making customers happy. Would go back to them again. Thank you!
It was fast today. They gave me a discount because tomorrow is my 70th birthday. That was really great of the.
My emergency visit was handled in a timely manner. I love me some honda of owings mills service department. Like family
I felt very welcomed and my car was handled with care. Very clean. I was greeted very well.
Service team is great. Very high service standards, consistent, keep customers informed and prompt. Curtis is terrific.
Lo g wait ti.e, but friendly service women. Good report on my car. Thanks.
My appointment was at eight and my car was finished by maybe nine 3010. They did everything I asked them to do for me. Excellent service Sara did a wonderful job for me at the Owens Mills location .🙂
Service department was very professional and courteous. Got me in and out without pushing other services being required!!
I just purshased new Honda Accrod EX. I got good deal. Thank you Chalotte Marsheck for your help.
I just purchased a new Honda Civic Si from Honda of Owings Mills. I was previously rear ended and was looking for a blue Civic Si to replace my 2020 that was totaled. I went to the dealership a week ago, were I met with Kenric Rice, to check out and test drive a black Civic Si they had in stock. I liked it but my heart was originally set on a blue one so Kenric checked to see if they could get one but we're unable to within their network of dealers, so the sales manager gave me an ...
Very professional and efficient. Informed me of what I needed and the progress of my vehicle as it was being worked on.
The service area allows quick and easy appointments. The staff are friendly and everyone is helpful and the location is convenient.
I’ve been a customer at this location since 2015. I always felt that my business was appreciated as well as my time. I was always satisfied with the quality of the services performed. Yedterdsy However I waited 2 hours and 10 minutes to get an oil change only. This for me is unacceptable. My advisor Josh was very helpful when I complained to Him that I needed to leave as I had another appointment. In my opinion, the scheduling of service appointments is flawed and I will have to think hard about going elsewhere.
I’m from out of state and the service department was super helpful and efficient in fixing my HRV. Great customer service and very nice staff. Everyone I dealt with (Josh, Debbie and Rick) were friendly and courteous.
Ms Cynthia was my advisor today & she was very helpful with my service. She did a great job with keeping me updated on what was being done on my car.
Very professional and efficient. Very responsive They were very detailed in their diagnosis. The repairs was as proposed.
I’ve been coming to this service department for some years now and I have not had any issues or problems with the service department …. and I’ll continue to get my service work done @ this location 👏🏾👏🏾👏🏾❤️
Every one here at Honda of Owings Mills has done exceptionally well concerning their outstanding customer service .
Good job! i like going there because it's close to the other stores I go to and i know they will do a good job.
I've been using Honda of Owings Mills, formerly Northwest Honda, since the late '80s when I purchased my first honda. Have always been please with the sales people as well as the service staff.
Customer service is great the technicians take good care of my vehicle and I like that they took the time to wash my car for good service
Cynthia was very accommodating, personable, and got me in and out in a quick timeframe.
Service was wonderful: ultra-professional and friendly. It was also very nice to know that I will get a free car wash!
I love this dealership, the customer service is amazing. The service department, is also great!
It’s a good place. The people are awesome! Facility is clean. Customer service is superb.
Always treaded well. I always deal with Service Agent Josh Shaikh, he is top notch.
Thanks to Lane and Melvin I had a very good experience when I purchased my vehicle. Both were very personable and professional. Thanks for your assistance ❤️
I had a phenomenal experience at the Honda dealership. Brieon was very polite and extremely helpful and so was the financial officer that worked with me. I genuinely appreciate all of their help, guidance, and support!
Can’t speak highly enough about Josh, what a professional. He couldn’t be nicer in his treatment of me.