Customer Testimonials
Josh is the perfect service writer. Always very pleasant and helpful.. real asset to your company.
Great service and easy to get an appointment. Good communication when service had begun and when completed.
This location really does a great job with customer service. No matter what department you vist, sales, service or anything in between your going to be in great hands!
Had mechanical problems with my car I took it over without an appointment. I was expecting to leave it there overnight. The problem was diagnosed as a bad alternator. Had the car back by late afternoon . My service consultant was Joshua, very happy with the service he provided .
Service was good welcome and nice experience with good explanation. Will recommend and come back
SCAM ALERT! This dealership is selling cars they do not legally own to unsuspecting buyers!! They lie and tell you that the paperwork takes weeks to process all the while you are stuck with expired tags, NO title in hand and NO registration!! Look this business up on the BBB website, you will see complaints related to the same issue!!! DO NOT BUY FROM THIS PLACE! SCAMMERS!!! This is a link showing other complaints regarding title issues - https://www.bbb.org/us/md/owings-mills/profile/new-car-dealers/honda-of-owings-mills-0011-90281531/complaints
Very friendly, location was cleaned and service advisor Curtis Brodie made it very personalized. Thanks for Curtis.
The dealership staff is always professional, knowledgeable and always listen to my concerns, making me very comfortable
The service which I received on June 9 was very good. The staff were very friendly and helpful.
This latest service visit was a little weird. My appointment evaporated and the service advisor seemed irked.
Ms. Cynthia always wonderful and helpful every time I come to get my oil change
Visited the place to purchase a Honda CRV which we finally did. I was happy that I got a Honda CRV but not satisfied with how the customer care services has been for us. Definitely would recommend my friend for Honda but possibly from another dealer.
The service I received on Friday June 6th was amazing. The staff there was super friendly and helpful. But the most helpful person was Kevin! He got everything I needed done and I will definitely be back to Honda of Owings Mills.
Wonderful experience. Very helpful and quick. The workers were all so polite and took care of me.
Sarah was awesome from beginning to end. She was very helpful and kept me up to date. Also let me know about some recalls that I hadn’t had completed yet.
Ms. Cynthia was great! She was able to accommodate my services in a flash. All around awesome service from start to finish. Very satisfied
Everyone was great i love coming to this location every time i comes im always treated very well
Great customer service. Wait wasn’t as long as the last time I had service on my CRV
Curtis helped me with my oil change and tire rotation He took my car, told me to go relax in the waiting area, and before I knew it, my car was finished. He walked me out to the parking lot to show me the location of my just washed car. Great service as usual from Curtis.
I came in for oil change and was told 90 minutes and ended up 3 hours with no problems found. Tires were rotated. Next day warning light with low pressure right rear tire and TMPS? needed to be fixed. Next day brought car in and sat down to wait. 2 hours later still nothing done. When I went to service they went into work area and found out nothing was wrong and the work first did not handle tires and calibration system properly. I spoke to service manager and senior person in main dealership about everything.
Peter was very knowledgeable and easy to work with. Bo, the sales manager was very accommodating to the price we wanted to pay. Very good experience with this dealership.
This is where I always have my car serviced, but today took me 3 hours for oil change. Thank you.
Excellent service with competitive pricing. I feel confident my truck received the correct maintenence. The advisors are always friendly and helpful
They are honest, Service falls all over themselves, trying to make sure that I am happy. I really value their their shuttle, which has unfailingly been ready to take me back-and-forth.
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Amazing service! Mitchell J was very professional keeping me updated on status of my service.
My experience was AWSOME as usual. Never a long wait. I thank you for everything.
My recent experience was good. The gentleman who assisted me, Joshua, was professional knowledgeable and friendly. The repairs seem satisfactory and it was nice to see my car clean and shiny when work was completed. I also very much appreciated the shuttle service provided while work was done.
Josh and the team at Honda Owings Mills always provide excellent service. They go over what their recommendations are for my vehicle and answer any questions I have. I trust that they are fixing what needs to be done and not overselling me stuff the car doesn’t need. Have been using them the entire life of my van.
Friendly efficient customer service. I don't ever feel like I am being pressured or taken advantage of
Hi, we are super satisfied with the dealer. We were very impressed with the service we received. We had the pleasure to work with Mr. Brieyon Bell-el and he took good care of us. Very easy to work with and we went through our budget and he got us a deal and came out with out brand new car. He filled up the gas and the car was clean! loved the experience and would highly recommend it to all I know.
Absolutely love it here... service is amazing...Melvin is the man...Amongst the rest of the staff...
THANKYOU SARA KRELLER, FOR BEING PATIENT, KNOWLEDGEABLE WITH INFORMATION I NEEDED TO KNOW ABOUT MY CAR.
Great service and excellent customer care service from Mr. Joshua. I was in and out very fast and I got there on a crappy rainy day.
Honda of owning mills is a great dealership to get a car or truck from they always get the job done
Hi quality service. I made appointment for repairs manufacturer recall. Service adviser Vincent Hammond help me verify all aspects this process. I was very satisfied.
Mitchel was great. Got my car in and out and explained everything to me. Thanks so much. Will be coming back for my next oil change
Very professional and knowledgeable and courteous respond to my needs. Answer all of my questions
Sara was nice she made me feel like we were friends and she communicated with me about my car and made sure everything was clear and I didn’t have any additional questions. However upon arrival the guy prior that I spoke with he was rude ( first desk as soon as you drive into service). I asked him a question and he kept saying what to me and his attitude made it seem like I was bothering him when I was only trying to get clarity on my reason of visit.
Had an appointment for 11am for an express oil change and was there for three hours.
Always able to get a service appointment in a timely manner. The service advisor is always polite and helpful.
Took my car for state inspection. This is also where I get my regular service done. The staff is always friendly and helpful. Place is always clean, they always clearly communicate their findings and any follow up that is needed. Today I was in and out in no time. Clear communication when the car is ready to be picked up, and what was checked, etc. Always leave this location satisfied.
The dealership does an excellent job balancing the needs of all of its customers! Andy, my salesman, was very helpful and made sure I was completely satisfied. They gave me a good deal, and I was able to complete the negotiations by email. The manager went out of his way to make me happy. This is the second car I've purchased from this dealership.
The dealership made purchasing a new car, which is a major purchase mostly stress free. Everyone at the dealership is very polite and accommodating. I have dealt with the salesman Mark Honkofsky before and he is a professional, also the dealership has a lot more cars than my local Honda dealership more choices more options
All the service reps at Owings Mills who have overseen my car needs have been knowledgable and professional. Although I don't deal personally with the mechanics, I have been satisfied with their work. The facility has ample seating, TV, vending machines, and free coffee/tea, to help make waiting easier. It has a shuttle which I've used in the past. Smartphone communication by voice and text is standard. I'm happy with my car's performance in part because of the care it receives at Honda of Owings Mills.
I had a pleasant experience. Everyone was friendly and polite. Kevin made me feel comfortable and like my service was a priority!
Shop opened on time. Service rep Joshua was very knowledgeable, pleasant and greeted me with a smile. Outstanding service today and the price was good.
Everyone was very helpful and pleasant. Will definitely come back for service when needed. Thanks.
Josh is the best service guy here… when i come to honda I only request for Josh!
This is always a great place to do business. Have bought several Hondas from this location.
All of the people with whom I dealt at the dealership were very helpful (particularly Tim Mance), easy to work with, highly professional, and didn’t make me feel pressured. I was able to purchase the vehicle that I wanted for a fair price and look forward to having my car serviced at Honda of Owings Mills.
No waiting. Friendly service. Kept me informed of what’s happening. Overall they were outstanding
The service was without delays, work completed with no issues, courteous experienced staff, free car wash, comfortable waiting area. great all around.
Great job! Thank you! Made me very happy. I feel you care about the customer. Thank you again.
Niah and Mitchell were fantastic. Service was fast and shuttle service is a wonderful bonus.
Excellent job Josh was excellent. Professional and went above and beyond for me. I am goin to use him as my service guy
Very friendly and helpful to me and it was a pleasure to bring my car to this dealership
Josh is always ready to help and answer all questions while being very polite and helpful
Very friendly and professional customer service! Very efficient, timely and attentive! Beyond the expected service!
Excellent experience so far. All the work was done within given time. Staff was so nice and polite
The dealer rep was most knowledgeable about my concerns & needs.The car seemed to handle a lot better smoother. Very trustworthy.
I had an oil change, tire rotation, and brake replacement done. Service staff member applied a discount, and fit me in tomorrow (because of needing to order a part) for another appt after some additional areas of need were required when multi point inspection was performed.
Having our car serviced at Northwest Honda is always a pleasant experience. Josh is friendly and efficient and always is considerate of our time constraints. Keep up the good work.
If i could give zero stars i would. This was the absolute WORST experience buying a vehicle from Honda of Owings Mills. I purchased my car as a birthday gift to myself back in March & the following day after purchasing a BRAND NEW 2025 HR-V i noticed a paint defect on my driver side bumper. I brought the vehicle back in the next day after speaking with my sales men Breyion & was told the vehicle would be painted to fix the issue, I advised that since it is the following day after the purchase to swap out my vehicle ... Read More DealerRater - May 8, 2025
The staff is professional; however, the service is slow. They appear to overbook appointments. It should not take 4-6 hours for an oil change.
Ms. Tina and the manager made my experience so much better. I truly appreciate the extra mike they went to get the information needed and to explain how my service pass plan worked and what the service codes meant. Thank you so much greatly appreciated 😊
Great service at Honda of Owings Mills today. Mitchell Jaspan was very professional, and the necessary work on my CV Hybrid was completed quickly. I was notified in a timely manner when my car was ready for pic-up, and I highly recommend the service department at this dealership. Pretty much puts other dealerships to shame. Thanks for your mindfulness, Mitchell. You rock!
Good experience at Honda Owings Mills. Mitchell Jaspan and Debbie were both personable and professional.
Great experience today. Mitchell was great to deal with. In and out on schedule. Beats going to the Acura dealer.
It was impressive. Mitchell was attentive. Made sure I was comfortable for what was reported as a 4hr procedure, and didn't take as long. Told me of availabilities for entertaining myself, including a shuttle. I would recommend this dealership on the merits of their employees making themselves visible and attentive to current and possible car owners.
My honda accord had a fuel pump recall, they brought up 15 different issues and when I rejected to get those “issues” fixed, they messed up my car. Now it makes cranky noise when starting my 2019 accord. Not sure if its their way of trying to get more money out of me. Never taking my car here. Going to speak to my lawyer
Amazing people that took extra steps to make the process of getting a new car easy and low stress. After the loss of my wife I needed that. Thank you
They were courteous and efficient and were able to explain what services were needed in a comprehensive fashion.
Nice place to wait. One can dream looking at new cars. Have choice of seats with table or living room types.
I’ve purchased three cars from the dealership and had an excellent experience each time. The service department Is honest and does great work!
Sara was marvelous and amazing. The staff are customer friendly and the wait time is always in and out.They always go above and beyond. Thank you.
Friendly, honest staff and great servicing of cars. We’ve purchased two cars here and have consistently had a good experience here.
The service writer was perfect, friendly, accommodating. Waiting area clean. Great place to do business with.
Very professional and well organized. Gave good estimates of costs and time requirements. Had convenient intake and release processes.
I was serviced on a Saturday and it was incredibly busy but YaNiah came up to my vehicle promptly and let me know she’d be right with me. She was very sweet and knowledgeable and got me in and out during drop off. She kept me informed the entire process and even gave me the option to pay over the phone because I didn’t think I’d make it back in time before closing. Surprisingly I was able to make it back 5 mins before closing and YaNiah’s smiling face was there to help me close out my ... Read More DealerRater - Apr 27, 2025
This place is great! Excellent service, positive people, pleasant waiting environment and the prices are reasonable. I highly recommend this location!
Easy online negotiating at my pace and comfort. Once we got to agreement, smooth sailing to purchase. Never felt pressured and very happy to get the vehicle I wanted from the start.
Excellent service by outstanding professionals. Always friendly and accommodating especially the very efficient and always cheerful bookkeeper.
Josh was attentive to what I needed and responded timely. I would recommend Josh as a service representative.
The buying process and service center were easy and comfortable. I felt very taken care of and never pressured. The service center was clean and organized. Mitchell was efficient, kind, and communicated clearly and and professionally. My car was taken care of in the time Mitchell gave. I look forward to my next visit.
All of the customer service reps that I spoke with were kind, welcoming, and helpful.
Joshua made sure my Honda extended warranty claim was approved so that the AC could be fixed. He had to contact the warranty people several times to get the approval. The work was successfully completed and the AC is working normally.
I am happy with your service.. representative Matt is very courteous and knowledgeable. Cashier Debbie is nice. Matt also welcomed me for my Acura MDX service. I going all the way to Timonium since last 4 years for nothing. I will come to your dealership now on wards.
Honda of Owings Mills is the only place I get my Pilot serviced. I have been dealing with them for many years. My vehicle still runs like it is in tip top condition. Josh in the service department is great! He is friendly and he is professional. He makes me feel that he truly has a genuine interest in the condition of my car. Thank you Josh!
Josh has always been professional with attention to detail in his explanation and making sure you understand. Exceptional service.
I went for an oil change the service lady that helped me was very nice and listened to me
The staff was friendly professional fast and the place was clean! I would recommend you take your car here for service
The most amazing part of my visit to Owings Mills Honda service was the shuttle driver, Clarence. He was courteous, professional,, warm and engaging and went above and beyond my expectations.
They are always welcoming and very friendly they provide me with insights that I may not get.
Fast, friendly service. Clean dealership. Top notch, no complaints. 10/10 would recommend to friends and family.
Always a pleasure! 5 years of great service through my leased car and then purchase.
Everyone is pleasant and the step by step process is appreciated. Normally the wait isn't too long. I love the quick car wash to get the dust off.
I always encounter superb service when I go, especially from Josh, my tech specialist. The lobby is always clean and comfortable Everyone is professional
Service arrangements were great. Communication excellent, and Bryan Browns mechanical expertise off the charts as they always are
I bring my car here for service. My service advisor always explains the work that needs to be done and the work is done efficiently.