Customer Testimonials
Everything seemed to be taken care of in a reasonable amount of time as busy as they were.
I had an incredible experience at Honda of Owings Mills. Derek went above and beyond to make the car-buying process smooth and stress-free. I highly recommend Honda of Owings Mills to anyone looking for top-notch service and a hassle-free car-buying experience!
The dealership was very efficient, and very informative. They proceeded to.give me an approximate time and kept me up-to-date. This is my first visit to Honda Owings MILLS. I would not hesitate to visit again.
Easy to work with, extremely customer centric and does the right thing every time! Would never go to another Honda dealer!
Very pleasant to deal with.The staff were all very accommodating and made sure all my questions were answered.
Ms.Cynthia was excellent throughout the entire process of getting my car repaired! Definitely reccomend!
My attendant Cynthia was very helpful and informative. She also kept me up on everything going on with my car and verified changes before they were made. I’ve had bad experiences with dealerships and she has definitely changed my perspective. I will hope to deal with her in the further for any other needs
Very helpful and efficient. The service was excellent. Good value for money. Friendly employees taught me more about the great features of my car.
Runs on time locally located in owings mills and very friendly. Definitely recommend to anyone.
Had my civic serviced for alignment & suspension checked. Mitchell was the service advisor. He went above & beyond. A shuttle was arranged to take me home. The service time was less than what was quoted.When the car was ready, I missed the shuttle cutoff and Mitchell arranged a Lyft ride. When leaving the dealership, my car had been washed (I meant to ask but forgot!). Mitchell provided his contact information and told me to call if I had any questions. I am very pleased with the service I received.
Came to the dealership to get maintenance done that I declined during the last service. They fit me in and got my car serviced and me out the door within an hour and a half. Very friendly staff.
I left my car with Josh. He is efficient and extremely professional, as well as courteous
Very professional staff and willing to help to assist with any information that is needed.
This place is great to worth with. Matt Miller scheduled a Lyft to pick me up and drop me off. He really went above and beyond.
Good service advisor that take care of the customers. The mechanic there do Good work on your vehicle..
The service team was good. However the mechanics should have done a better job job in keeping my car clean. My car smells like gasoline. It’s disgusting.
Great service from Cynthia Harvey. Really nice lady and made sure I understood everything to a T before I got my services done.
Service was great and check out was easy. Kevin, kept me updated throughout my wait and made sure I knew everything that was happening with my car. Debbie was a great help and was super pleasant at checkout !
My salesman was outstanding; 100 Stars!! Helpful, honest, dependable, intelligent gentleman!! Will refer him to friends and family! Thank you for the sale !
We are so happy to have bought a Honda. Our locate dealership has become a family. I don’t mind waiting one bit in the comfortable waiting room. Everyone is polite and we feel right at home.
I had a great experience at Honda for my Recall notice. Ms. Cynthia was on time, professional & pleasant to work with.
I don’t like 2 time but 2 car finish but told me buy insurance a large time …..,
The Honda Owings mills dealership and personnel were efficient, courteous and informative. They always provide quality service.
Josh is always willing to help me out when I have my car in for service! Thank you Josh!
Great service…. Positive energy…. Great communication….. Shoutout to Josh…… did everything in timely fashion…. Thanks Honda
Very helpful, polite, clean service dept also very knowledgeable. Finance dept is fine but I wish could be faster
Blake is fantastic she cares about her customers. You don’t see that anymore. I would return to your dealership based on Blake’s perfect customer services. She should be recognized
Excellent customer experience! Cynthia was very professional, answered all my questions. Clarence was very helpful 👏🏻
Quick, easy service on a Saturday morning. My appt was at 8:30 and it was done by 11:30. Oil change, tire rotation, brake line fluid replenishment and recall check. They even washed my car! Each service person I encountered was friendly and pleasant. I’ve purchased my last two cars from here and I’m sure the next will come from here as well.
Jitendar kesar was so nice to us. He explained everything very well! Wonderful service best I’ve ever seen in my life. I recommend every person to go to this place!
Jay kesar was great! He was very helpful and understanding! Great service, I’m definitely coming back to this Honda!
Cynthia, my Service Advisor at Honda Dealership demonstrated excellent communication skills, thoroughly explained the needed repairs and costs. Cynthia was very attentive to my concerns and consistently delivered a professional and courteous service experience. I give her 10 stars for excellent.
Excellent customer service! I enjoy the Inspection Video done by the mechanic. I would definitely recommend this dealership for service.
Superb service, Pleasant people, environment and atmosphere. I had a very positive experience and would highly recommend them to others.
Very friendly staff, get you checked in right away and keep you update to date on your car.
Matt was very pleasant and helpful He explained the procedure and brought the car around when finished. The woman that the payment counter was pleasant too. I didn’t owe anything as the visit was for a recall. Thanks to all!
I had fantastic experience dealing with Service advisor Mitchell J. of OM Honda . He was very honest and knowledgeable to deal with. I highly recommend him.
I had a fantastic experience with Lane at Honda of Owings Mills. He was professional, knowledgeable, and made the car-buying process smooth and stress-free. Lane took the time to understand my needs, provided honest guidance, and ensured I got the best deal without pressure. His exceptional customer service, attention to detail, and follow-up made all the difference. I highly recommend Lane and Tim at Honda of Owings Mills and will definitely be back for future purchases!
Honda of Owings Mills a a dealership of professionals and courteous people that gave the impression of a team-friendly atmosphere. Site was clean and properly organized.
Josh was AMAZING! Top tier customer service. He went above & beyond even sending me a video of service.
Josh was AMAZING! He text, sent a video of everything he doing. He also made sure my vehicle was ready when I arrived.
I really like Honda of Owings Mills I been going there for service for 5 years now. I feel like they really like to help make people day better and get the job done. Just wish you guys could be a little faster with service in recent days
Van was delivered on time and was the only dealership that had the color I was looking for.
Awesome 😎 great 👍 Customer service Josh and the receptionist are wonderful 👍 people . I will recommend Honda Owings Mills to folks
Thank you Curtis and team for always being pleasant and taking care of my vehicle and being open and honest with suggested repairs and maintenance. This past week I met Yaniah and Ezra who took care of me when my usual advisor was unavailable. Steve and Clarence thank for being kind. I had different services on different days this past week and the team worked very hard to make repairs. As always thank you Curtis for being a cool Service Advisor always. Thank you Honda of Owings Mills!!
I was very happy with the service provided by Matt at Honda of Owings Mills
I visited Honda Owings Mills for a recall on my fuel pump. I was warmly received by a lady Nana and she followed up on my request and it was done sooner than I expected, thanks so much Honda of Owings mills , I will drive my car now with a calm head.
Andy is awesome. Thank you for providing the wonderful service, Andy. I have a very nice experience in Honda of Owings Mills.
I went in to trade my vehicle and was immediately greeted by Derek Booth. From start to finish, he walked me through the process and made it as smooth and efficient as possible. His honesty and ability to make my mom and I feel like family solidifies my choice in wanting to be a repeat customer at this location.
Exceptional Service – Highly Recommend Jay Kesar! I’ve leased three Honda HR-Vs with Jay Kesar and a total of four vehicles from Honda of Owings Mills, and every experience has been fantastic. Jay is honest, professional, and always makes sure I get into a vehicle that fits my needs and budget without any pressure. I highly recommend working with him for a smooth, stress-free car leasing experience!
Customer service was great on my visit on 2/19/25. Provided a shuttle to and from my residence while my car was being serviced. Cynthia was great as always and made all of this happen!
Everyone was very pleasant and courteous my car was ready earlier than I expected. Great Experience
Josh Shaikh is the best service advisor. Very friendly and knowledgeable, Excellent customer service skills.
Everyone does a great job and I am always satisfied with the service! Keep up the good work!
My appointment was @830 and I was met promptly by Josh! He was warm and friendly. He offered me a ride to my friend’s house which I declined because I wanted to walk. I was texted updates about other things that needed tending to. ! When I returned he assisted me in looking for coupon ! He was so helpful and kind. That he felt like a friend! The woman at the counter was just as warm and friendly! Always completed satisfied with the service!!
Great customer service! They make the waiting process as quick as possible. Everything was explained to me very clearly by my Service Advisor Cynthia Harvey! I highly recommend asking for Cynthia.
First service experience here. Excellent customer service. In and out in 2 hours! Very efficient.
I have been servicing my car with this dealership since last 3 years they do great job
Excellent excellent excellent outstanding very informative very good already checking on there customer to see if we’re ok
Salesman Andy was very courteous and professional. He had everything prepared and made sure my needs were met.
The dealership was wonderful highly recommended for your vehicle. The advisor was wonderful. I was able to work in the waiting area. They have drinks if you want.
They were very efficient and Jose kept giving me updates regarding the service on my car. The wait time was not as long as I had anticipated because I also had to get an oil change and a transmission flush in addition to getting my fuel pump replaced.The prices was also reasonable. I would recommend anyone who has a Honda and needs services to take it to this location.
The service is always great. Friendly staff in the service department as well as sales. Recently purchased a new car and the salesman was Jay Kesar. He is awesome. This is the second car I purchased with his help. Goes above and beyond to make the experience pleasant. Same for the business manager Lane Pijpers.
Cynthia at Owings Mills Honda was a delight to work with. She kept me informed throughout the whole process. I will be coming back for more service needs in the future.
Sales Andy and Manager Bo Lee is the best. Very kind and fast hands up
The best part is they truly care we have bought 3 vehicles and so pleased but my experience in the service is excellent Joshua is my coordinator and he is knowledgeable patient and always makes me feel safe
My experience was great. Mitchell was wonderful. He has a wonderful way about him. He clearly explained what they did but were not able to find the problem. Nonetheless, my car was well served, and I was delighted by the wonderful service I had.
A very calm environment, very friendly and attentive staff. Matt Miller who was in charge of assisting me was kind and very attentive in every detail in the treatment I received as a Honda Owings Mills customer.
It’s always an excellent experience at Honda of Owings mills from walking in to leaving . They make you feel like family . My service advisor Jermaine is awesome and very professional and knowledgeable.
Thanks you Mr Curstis for taking care of me I really appreciate. See you my next visit again.
Very kind and accommodating personnel and enthusiastic people at every turn. Waiting room was pleasant. Thanks especially to Cynthia.
Excellent customer service and help with purchasing my vehicle. Will recommend to my family and friends
Josh handled everything with professionalism and did everything at a reasonable price. I would recommend him as a service advisor. Sincerely Sid Cooper
Courteous staff and competent service. Work completed as estimated. Service report was reviewed with me.
Setting up my appointment was super easy and I loved receiving confirmations and reminders to ensure that I didn’t miss it. Nia was very helpful and the service was completed in super quick time. I was offered a ride back to my house while eating for the service to be completed. The two service recalls were completed without a glitch and I was even given a complimentary 25point inspection. Nice visit and I would return
Honda of Owings mills took great care of me for my first oil change on my new car! I first went I worked with Yaniah Daye who educated me that since my car is under 12k I get a complementary oil change. She was very kind, helpful and knowledgeable. I came back and work with Sara who was also very good. She kept me informed and made sure I was in and out also resolved my recall issue. Thank you all for the great experience
Jermaine was clear and concise in his communication. He was not pushy or intimidating. I felt comfortable with my experience and will continue to come back for service.
I had a really great experience with the service center with of this dealealership. Ms. Cynthia was a pleasure to work with.
I have a 2009 Honda Accord and I get all my service here. The service prompt, accurate and friendly. Blake has been my go to person for at least six years. She makes sure everything is taking care of in a professional manner. My shuttle driver(Clarence) was pleasant and made my ride comfortable.
Great Service, friendly and knowledgeable,made me feel good about the recall,no complaints at all
I found them friendly and respectful. I will return for all my service needs in the future.
I appreciate the excellent service that Joshua S. provides. He really takes great care of me every time I bring my car in for service. He is first class.
They have always given me quality service and repairs. This is my 4th Honda and I've purchased them all from this dealership. Initially it was Northwest Honda; more recently it was renamed Honda of Owings Mills.
I was provided outstanding service by Jermaine Haye Today at your dealership. He went above and beyond in handling my car, arriving by tow truck and the ensuing service that was needed. He kept me informed, and his demeanor gushed with customer service. I’m very happy I do business with Owings Mills Honda.
Excelente customer and vehicle service. Helped me with transportation from the dealership location to my home and vice versa.
Professional, friendly, polite and competent staff. Excellent service, everything is explained well, all the questions are answered.
I completed a service this evening, my service advisor was Joshua Shaikh. Joshua was exceptional, he is very knowledgeable, honest, respectful and well mannered. Joshua explained every step of my service, he communicated with me and advised me on the recommended services. I’ll revisit Owings Mills Honda because of people like Joshua, his customer service skills are top notch.
Reliable service, competitive pricing, knowledgeable staff, convenient location. sometimes able to work on your car without an appointment (as was my most recent experience).
My second car purchased from this dealership. Derek is wonderful to work with!!! Lane in finance makes it happen every time! Jerrod Garrus
Mr. Joshua is a service consultant. They are the best Honda service center in Maryland, I’ve been to a few of them and no comment!
Kean Thompson is the best car salesman I have ever come in contact with. I have had more than 10 encounters with buying cars, and Kean is by far the most friendly, respectful, and he understands that not everyone is rich, and he treated me like I was the MVP customer. Great man and a gentleman.
Kean Thompson is a knowledgeable Salesman! He explained all details of vehicle thoroughly. He is truly an asset to the dealership, I could tell he takes pride in what he does.
Cynthia was very kind and seemed dedicated and loyal to her job. She explained the car services my car needed and why.